Art Basel stages the world's premier modern and contemporary art shows, held annually in Basel, Miami Beach, and Hong Kong. Founded by gallery owners in 1970, Art Basel is a driving force in supporting the role that galleries play in the nurturing of artists and developing and promoting the visual arts.

Art Basel is seeking for our office in Basel or Zurich, Switzerland a motivated and open-minded personality as

Head of VIP Community Relations

Your responsibilities

- Managing global VIP strategies and policies, from concept to successful completion
  • Recommendations, project management, and lead where appropriate, for global concepts and VIP strategies, incl. new (digital) community initiatives
  • Liaise with global VIP Representatives network and global Art Basel offices to align efforts and strategies
  • Lead improvements to operational systems and policies, working closely with other support departments and international teams to ensure consistent approach within the global team
  • Management of global VIP projects and respective teams
  • Global VIP segmentation and review management
  • Reporting for global VIP initiatives, incl. statistical VIP data and survey analysis
  • Global VIP Representatives communications coordination, incl. network evolution tracking, market insights and reports
  • Annual VIP Summit organization, including concept and logistics

- Digital VIP platforms and tools oversight
  • Spearheading Online Viewing Rooms VIP activities and their implementation
  • Project management of digital Art Basel show layer and related VIP initiatives
  • Digital VIP Walk-throughs and event oversight for Art Basel fairs and platforms
  • VIP tool development in coordination with Digital Team
  • Participation in MCH wide CRM project team to drive CRM system transfer


- Global community development with focus on marketing and communications coordination
  • Spearhead development of global communities, including year-round cultivation and benefit implementation for fairs, OVRs and other platforms
  • Project manage Global Patrons benefit across Art Basel fairs and platforms
  • Partner with Content & Communications team on VIP community communications, incl. NL coordination, personalized VIP website creation for various VIP communities, content conceptualization and related content and website reviews
  • Partner with Marketing team on digital assets and publications, such as holiday cards, Global Patrons directory
  • Advise on UX development and implementation on Art Basel website & App


- Team responsibilities
  • Collaborate with Global Head of VIP Relations on annual performance review and evaluation
  • Supervise and ensure professional development of Global VIP Relations Manager

Your profile

  • Higher Education required: Bachelor's degree in art history, business, art management or similar required, Master's degree preferred
  • 6-10 years strategy and project management experience, with focus on community building is a must
  • Ability to think and act strategically, with superior analytical mindset and experience in statistical analysis and reporting
  • Superior ability to solve practical problems, build structures and deal with a variety of unknown
  • Experience in managing complex digital tools, systems and processes, incl. in-depth knowledge CRM applications
  • Substantial track record in client development and community/member benefit implementation, with a strong focus on marketing and communication measures
  • Outstanding communication skills and a track-record as excellent networker
  • Experience with high-level VIPs in a luxury brand or cultural organization, preferably in the art-market industry
  • Team player with a positive working rapport with colleagues
  • Prior experience leading multicultural project teams
  • Highly discreet and customer-oriented personality, with outstanding diplomatic skills and the ability to remain calm under pressure
  • Extremely organized, able to multitask, and attentive to details
  • Excellent language skills in English. Additional languages desirable (i.e. German, French, Spanish)

Your employer

  • The MCH Group is a leading international live-marketing company with a comprehensive services network spanning the entire exhibition and event market
  • We develop traditional trade fairs to modern platforms and communities.
  • Our exhibition portfolio includes around 90 own and guest exhibitions, and we complete around 1800 projects worldwide each year
  • Our nearly 700 colleagues are active all over the globe

What to expect? Flexible working hours, a modern infrastructure, good social security, appealing benefits and a dynamic environment. You will find more information on the MCH Group here.

We stand for passion, professionalism, entrepreneurial spirit, agility and trustworthiness. Does that hold true for you too? Then we look forward to receiving your online job application.

Contact

If you have any questions or would like further information please contact Mr. Stevens Moser, Head of Talent Acquisition, stevens.moser@mch-group.com. Please upload your application through this page. Applications by e-mail won't be taken in consideration. Thank you very much.